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Cancellation/Refund Policy

You can cancel or change your booking for no fee up until the 24 hours before your tour. We understand that plans change and things happen, so we don't even ask why you want the change. Simply call our 800 number to let us know you want to cancel and receive a refund. We will process a full refund within 3 business days.


If you cancel or change your booking within the 24-hour period before the tour, you will not be refunded. If there is availability, you might be able to reschedule the tour for a 50% rebook fee. Our availability changes quickly each day so every change made within the 24-hour period will require authorization from a representative.  To receive a full refund please make sure to contact us via the call button in the app more than 24 hours before your tour. 

NOTE: This is an easy-to-understand summary of our cancelation policy. To read the full text, please check our Terms and Conditions.

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